Local User Research: Taking the ‘Ass’ out of Assumption. Extreme Makeover: Redesigning Digital Services. Internet Librarian, Monterey, CA, 27 October 2009.
Informing Innovation: Tracking Student Interest in Library Technology. Part 1: Slides or Audio (15:00) | Part 2: Slides or Audio (50:00) . Library Association of the University of California 2009 Conference, Berkeley, CA, 23 October 2009.
On Collaboration. American Library Association Annual Conference, RUSA Reinvented Reference V: Annual Preconference, Chicago, IL, July 2009.
Library FAQ Knowledgebase. LAUC-B 2.0 Tips and Tricks Panel. University of California, Berkeley, April 2009.
Deconstructing the Learning Pyramid. Library Instructor Development Lightning Talks. University of California, Berkeley, April 2009.
If You Build It, Will They Care? With Chris Guder, ACRL National Conference. Seattle, WA, March 2009.
Web Calling, Video Chat, and E-Reference. RUSA Chair’s Program: What is the Future of Face-to-Face Reference? American Library Association Annual Conference. Anaheim, CA, June 2008.
When Internet Voice, Video, and Libraries Collide. Computers in Libraries Conference. Crystal City, VA, 7 April 2008.
Moving Communication Forward – Internet Voice and Video in Libraries. Coalition for Networked Information 2007 Task Force. Washington, D.C., December 2007.
Skype-Based Services. Teleconference presentation, Future of Libraries Conference. San Francisco, CA, September 2007.
Tech_Casting: A Library Technology Wiki. Emerging Leaders poster session, American Library Association Annual Conference. Washington, D.C., June 2007.
Video IM Reference. ACRL 2007 National Conference, Cyber Zed Shed. Baltimore, MD, March 2007.
