Posted by: char booth | 22 November 2013

yet another post on public speaking.

Virtually any conversation about speaking in public will include a nod to the axiom that people fear it more than death (case in point). While recent research has shown this claim to be only partially accurate, for most the abject unpleasantness of participating in live communication forums is a foregone conclusion.

soapboxI am in the position of talking at people in formal settings far more frequently than I ever expected, as a teacher, facilitator, panelist, and/or speaker. One thing I have come to know is that just as one can cultivate a healthier relationship to the certainty that life ends, so can one develop an easier co-existence with the complex (and not altogether unpleasant) sensations of being in front of an audience of one or one thousand.

I won’t downplay the anxiety that attends public address, nor its incredible array of physical and psychological symptoms: hyperventilation, nausea, panic, compulsive movements, speech fillers, rapid heartbeat, mania, and dissociation (or all of the above, for the very unlucky). I have experienced each in my turn, often in diabolically unpredictable combinations. I have also discovered (adage alert) that their severity decreases as experience increases.

Unfortunately, alleviation does not often lead to eradication. Managing the manifestations of fear is crucial to becoming a decent public speaker, but it is only one aspect of a much larger enterprise: communication skill and information design are just as important. You have to work at all of these things, as well psychologically reorient youself to being the subject of an audience’s attention.

adviceorisms

I’ve benefited hugely from the suggestions of others (solicited and unsolicited, anonymous and identified). I tend to ask people to write down takeaways or suggestions after my talks, and I once received a scrap of paper that said simply “bigger is better, less is more.” This cut directly to my two most persistent challenges in presentations: far too much content, and migraine-inducing font sizes. Since reading the note I’ve used it as a mantra… belated gratitude to this unknown benefactor of priceless advice.

In this tradition, I offer you exactly 38 accumulated observations that may ease discomfort and augment effectiveness in public speaking scenarios. Disclaimer: Not all apply in every context, and some readers may disagree based on contrary experience… which is all well and good, as this is a very personal process. Please add your own adviceorisms as comments if I’ve left anything out, or if your experience dictates otherwise.

1. Believe (in) yourself. First and foremost, accept that you have something worthwhile to say. This phrase in its entirety is an acknowledged cliche, but remove the (in) and consider whether you have any faith in your ability to contribute to the forum at hand. Next, think about how you tend to judge the words coming out of your mouth during presentations: complete bullshit, half-baked conjecture, or fascinating genius? A notch below fascinating genius is a good target.

2. Have faith in your (hard-earned) knowledge. This follows directly from #1. Yes, you actually do know what you’re talking about. Because you prepared, right? Your mind will tell you repeatedly that you don’t/didn’t, but reject this thought out of hand as universally experienced and ridiculous, and justify its rejection by knowing your content well.

3. What you are saying has been said before, but not quite this way. Very few things are new under the sun, but each of us has the ability to foster a unique angle, message, story, interpretation, dedication. The latter will guide you much better than the former.

4. Overpreparation is sabotage. As important as preparation can be, sleep is actually a presenter’s best friend. So are meditation and exercise. Practicing too many times can lead to confusion about what you have and haven’t said during the actual event, and writing out every syllable can make you sound robotic or lead to panic when you think you’ve forgotten something (which always happens, but you’re the only one who notices. How could someone anticipate what you haven’t said?)

5. Create structure. Outlining is an excellent habit when giving presentations, as it helps with time management, narrative flow, argumentative purpose, and succinctness. Sharing this structure with your audience will help ground them in the content to come. However, try to resist the impulse to share your outline in a bulleted list – there are more compelling ways to convey this information.

6. Have a point. Try to be able to sum up the purpose of a presentation in a sentence or two. If you can’t, it’s likely too complicated. Telling your audience the point is a great strategy up front, in the middle, and again at the end.

7. Participants will absorb your (prevailing) energy. If you’re nervous, an audience will feel nervous. If you’re stoked, an audience will feel stoked. If you are both nervous and stoked, rest assured that no one prefers to feel unpleasant sensations so an audience is far likelier to experience the positives you are giving off. Of course, participants will have unique emotional experiences at the same time, but there is a certain amount of conscious or unconscious empathy at work.

8. Don’t apologize for your content, your slides, your self-perceived ignorance, your anything. Ever. You have far less to apologize for than you think you do – this is your impostor talking, yet again. Unless, that is, you inadvertently offer insult or say something generally effed up. Graciously acknowledging when you’ve offended someone without escalating a confrontation is a priceless skill, but unnecessary self-deprecation makes you look like you lack confidence. It also makes the audience uncomfortable, which kicks their negative energy osmosis into overdrive.

9. Mind your tics. Become familiar with your verbal and physical delivery symptoms – we all have them, and they wax and wane given the day and venue. For example, the DLF keynote I gave recently involved a bizarre amount of compulsive computer and microphone touching, which I was dimly aware of but didn’t control as well as I would have liked. Not my typical habit, but there you go – back to the drawing board. Suppress powerful impulses to fidget and ‘um’ by developing tricks like clutching the podium, holding a pen, keeping your hands behind your back, and slowing down and pausing your speech to avoid excessive fillers.

10. A congregation is preferable to a firing squad. I come from a long line of preachers and no matter your belief system I highly recommend cultivating of a sense of stage as pulpit or soapbox rather than as gallows. These are not your last words, nor is the audience silently administering last rites.

11. Find your friendlies. Locate two to three people in the audience who are paying active attention (there will almost always be at least one) and have pleasant resting facial expressions. Focus on them. Make periodic eye contact with these people and watch more broadly for nods of agreement and/or fatigue – both are important cues. Equally important to this point is to not let unfriendlies throw you, as unlikely as they are to actually exist – if someone is nonverbally disrespectful or rolling their eyes around, get their attention to make sure they know you’re aware of their attitude and not afraid of them. If someone is verbally disrespectful, use patience, seek allies to help manage the situation, don’t be intimidated, and try not to escalate an argument from a podium.

12. Limit screen staring. As in, your device screen AND the projection screen. This is almost impossible to stop yourself from doing completely, but is oddly distracting to the audience. Glancing, gesturing, and inclining your head are perfectly serviceable substitutes.

13. Engage through interaction. Ask questions and wait for real answers. Build in back and forth communication during the presentation and/or at the end if at all possible, whether between participants or between you and the audience. It livens things up, but you should also be prepared to handle unexpected responses.

14. Curb reflexive criticism. People mask perceived self-ignorance with arrogance and position themselves ahead by pointing out weakness. Confidence and creative/intelligent critique are very different things.

15. Conversation is cubed. Think of it like this: you are simply having a conversation on a bigger scale and talking to every person in the audience as singular individuals writ large. This can lessen the sensation of an unknown and unknowable horde.

16. Reverse roles. Unless they’re evil, people generally want speakers to succeed. Imagine you are watching yourself as though you were watching your BFF. Encourage your inner BFF.

17. If you stumble, recover with humor. This usually works like a charm be your stumble verbal, technological, and/or physical. People like to forget unpleasant gaffes (remember the empathy thing), and humor is the best way to help them forget and dissipate their (and your) tension.

18. Try not to assume prior knowledge in the audience, but don’t patronize people by rehashing common knowledge. There is a fine line between the two, but one that can be tread wisely, particularly if you know your audience and their general level of likely understanding. Above all else, define unfamiliar terms and acronyms and give examples of further reading, etc. that people can follow up with as you go.

19. Take pains with design. People universally love nice graphics and interesting fonts. If this isn’t a strength of yours, teach yourself about universal design principles and download some free fonts from the thousands that are available. Break out of suggested presentation hegemonies (i.e., templates) that have become overly predictable and start from a blankish slate. Clean and clear are great rules to follow, while loud, whirling, and/or busy are wonderful things to avoid. Last word on this: color palettes are immensely helpful.

20. Customize to context. Respect your audience and the venue by connecting your content and messages with their purpose and meaning. People will appreciate your understanding of why they are there in the first place.

21. Know your privilege. You don’t speak for everyone, you speak for yourself. Know yourself and how who you are affects your interaction with the world and its interaction with you. This helps you avoid classism, racism, sexism, ableism, and all sorts of un/intentional expressions of oppression. And, as a personal favor to me any everyone else on the planet, never tell someone they are being ‘too sensitive’ if you get called out on any of the above.

22. Tell stories. About yourself. About other people (with their consent). About real life and lived experience. Successes and failures, or preferably both. This is humanizing and cuts down on the boredom factor by changing the flow and focus of your talk and gives practical application insight into your content.

23. Be real(istic). You have a personality, and things have happened to you in your life – see #22. To suppress this completely makes you come off as an automoton. It’s far easier to relate and listen to another person than a machine. That said, TMI is not good.

24. Talk about things you have actually worked on and contributed to. As in, do good things in your life/career and talk about them from experience. It’s great to showcase the contributions of others and acknowledge them soundly, but don’t inadvertently take credit or show yourself as a non-doer by focusing on all the things others have done.

25. Give shout outs. This goes back to #24, reinforces good working and personal relationships, makes people feel proud of themselves, and grounds you in a reality well beyond your presentation. Also, let them know you’re planning to do so.

26. Use evidence. Multiple layers of proof or justification are good things.

27. Have (visible) conviction. This goes back to believing you have something to say and knowing what you are talking about (1 and 2). Why the hell are you giving a presentation? Because you want to, and because you care about what you’re saying. This makes other people care too.

28. Don’t assume accessibility. Some people have limited sight and/or hearing, among other disabilities that could affect how they encounter your content. Make sure you are serving these people as well as those without disabilities. Do this by creating strong visual cues as well as giving a clear narrative. Subtitle and translate presentations when you share them afterwards if you can. Interpreters are great – see if the venue can provide one.

29. Control your own technology. If at all possible, negotiate to use a personal computer, tablet, etc. so that you know how to predict it. Not to mention that those amazing free fonts you just downloaded almost certainly aren’t installed on the provided computer, and you really don’t want to see what your presentation will look like without them. If you’re a Mac user, BRING A DONGLE.

30. Back everything up three ways. Online, PDF and presentation platform. Always.

31. Recycle intelligently. Use your own templates and images, etc. judiciously to save time and effort, but don’t give canned talks over and over again. People will notice and will not be amused.

32. Share your slides, prezi, whatever. Beforehand, preferably. Participants will appreciate being able to follow along, particularly if lighting is bad and screens are too small (which there is an excellent chance of). Same goes with hashtags: at the beginning is the useful moment.

33. Test slide and screen visibility. Do so well beforehand, from the absolute back of the space if possible or using the online presentation platform. If your text and graphics are challenging, make tweaks to improve legibility.

34. Please, please, please list your photo credits at the end. Full image URLs on slides are simply bad design, and unnecessary – I promise you that no one in the audience is rushing directly to the source and slight delay is not tantamount to stealing. Share photo acknowledgements in a final credits slide you will clean things up immensely.

35. Don’t drink kombucha immediately before or during. For obvious gastrointestinal reasons. Same goes for fizzy water, soda, beer, mead, tej, framboise, and so forth.

36. Dress the part. Look good in whatever way suits you, and you will feel better. That said, don’t wear overly tight clothes (sweat factor), crazy/unfamiliar shoes (trip factor) or things that will ride up/fall strangely when you move (failure to suppress your physical tics factor).

37. If it’s flat, barrel through. Sometimes it’s simply destined not to go well, and all you can do in this scenario is grit your teeth with a light heart and get on with it.

38. Don’t nitpick your performance in hindsight. Try with all of your might not to dwell on or regret things you (think) you didn’t do well – that presentation is over and done, so move on to better things in the present and future. Seek feedback and focus on improving what you can. Also, learn to distinguish between positive feedback and platitudes. Same goes for constructive criticism and calculated gouging… internally and externally.

In sum: You are definitely going to die, but it’s highly unlikely that you will die giving your next presentation. Onward and upward.


Responses

  1. I’m considered a good speaker and I enjoy it, but there is always anxiety associated with it. After this many years I know it’s not going away, so I’ve learned to use that nervous energy to help me focus. I’ve gotten to the point where I think if I didn’t have some of those pre-presentation jitters I’d be worried.

    The one thing I might add to your very good list is that I always think of my presentation as a story, and my role as that of story-teller. I think about the arc of the story — how do I bring the audience into it, what are the key plot elements and the conflicts to be resolved and what are the two or three (never more than three!) things I want them to remember. Then, as I’m building the presentation, if there are points I would love to make, but they don’t serve the story, I leave them out.

    Oh — one other thing. Be on time! I call myself a “stop-watch speaker.” If I have 12 minutes, I’ll give you 12 great minutes. If you want me to fill an hour I can do that too, but I will never, ever go over my allotted time. So you need to practice enough to be absolutely sure you know exactly how much time you’re going to take. Oh my, I remember that time in Warsaw…

    • excellent! your timing and story arc advice is so right on. toward the latter, having set sections you can chop out if you find yourself behind schedule is super useful… using presenter mode on PPT (if you use it, there may be similar features in other preso software tools) allows you to skip multiple slides without anyone noticing.

  2. Thanks for the great advice/reminders! Your slide show at the DLF presentation definitely follows the suggested practices of “Presentation Zen” (by Garr Reynolds). If you had not pointed out that you touched the laptop and microphone frequently, I don’t think I would have noticed.

    • of course, and re: DLF, interesting… we tend to flawfind ourselves most mercilessly, i suppose!

  3. This is a topic I’ve covered in the past (see http://bit.ly/I8DKj1 ) and I’m always interested to hear what others have to see. In the past I’ve suggested that as a profession we have too high expectations for our speakers as most of them don’t get all that much practice (http://bit.ly/17VoQTp )- but we should expect that our speakers will avoid some particularly unexpected practices (e.g., reading bullet points off the screen; too much time spent talking about their library and how many volumes they hold, etc). I think your list offers some good inspiration – practical matters to avoid (yes – don’t ever start with some sort of apology – just tell us what you know).

    I did catch your DLF presentation – the video. Now maybe you didn’t have a choice in the matter given the room setup, but why not get out from behind that lectern and be among the audience. I think folks always do better when they are not behind a lectern – if they are comfortable with it – and don’t need to be reading notes – which it appeared was not the case for you.

    Thanks for sharing your advice – particularly the one about not obsessing about how you did. Good to reflect and decide what you will try to do differently next time – but move on.

    • Steven, hi and thanks for the additional links. Strangely enough I prefer and perform better at a lectern such as this when giving a straight presentation, due in part to the extent to which I engage with my slide deck (which often requires skipping portions and moving around gracefully). That said, the opposite is true when I teach – then, moving and engaging feels better. To each their own style, I suppose.

  4. This is all great advice. I’m another one of those rare birds who enjoys public speaking — but that doesn’t mean that I don’t get nervous. I do; and my best solution for that is to use gentle humor to acknowledge my nervous gaffe or misspoken word. It puts the audience on my side to do that, as long as I don’t cross the line into self-deprecation.

    One thing that can really help is to take an improv class. I know that this idea might sound more terrifying than the public speaking itself, but it doesn’t have to be about being funny or being an actor or performer. It’s more about learning to be comfortable in your own skin when up in front of an audience, and to handle the unexpected — the technical glitch, the question out of left field — that will find its way into our best laid plans.

  5. Thanks for sharing this sound advice. I regularly teach information literacy workshops to health sciences students, but in a couple of weeks I will facilitate a roundtable session in front of dozens of librarians – a very different setting and audience. I feel better already!

  6. […] http://infomational.wordpress.com/2013/11/22/yet-another-post-on-public-speaking/ […]

  7. Reblogged this on The Library Whiz and commented:
    Great presentation tips! I always need these and helpful reminders like these with examples are so handy.

  8. […] on this particular instantiation of the evilness of The Good over at Info-mational while dispensing some really great advice about public speaking. Her first principle for public speaking is the “cliched” but awfully true bit of […]

  9. I love this post!

  10. […] meditation frequently in her posts and has discussed how this practice has been useful in developing presentation skills and battling impostor syndrome. Jill E. Luedke wrote a post on the ARCLog blog recently titled […]

  11. […] to a more critical and feminist pedagogy. Similarly, I find that many strategies that enable strong public speaking can support facilitation, as in all of these it is important to remember that the focus should be […]

  12. […] she is a librarian at a college library her posts tend to be very broad and incredibly engaging. This post about public speaking is a must read for anyone, from the most seasoned presenter to a first timer. […]


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